All complaints are managed according to AIG’s complaints process. All complaints must be lodged in writing and include full contact details for the complainant.
Complaints may be lodged by email or by post to the AIG secretariat office. There is no form for making complaints. A letter is required that sets out all details of the complaint. The letter should be accompanied by material that substantiates the complaint.
Complaints against members are dealt with promptly and in strict confidence to help ensure fairness for the member and ensure that all information required to assess the complaint is readily available.
Andrew Waltho is the current Chair of the Complaints Committee.
Version: 1 Aug 2014